I thought I understood the plan but had to call multiple times to ensure things were moving as they should be - not sure they would be if I wasnt making phone calls.

Care plan was very thorough

Good experience

The whole experience was fantastic, could not have gone any better.

Excellent staff - very welcoming and reassuring.

The staff were amazing! The phlebotomists were great w/my son. They knew what they were doing. The MA/nurse who brought me into the room was so friendly and caring!

Scheduling procedure has been confusing. Scheduling staff didn't seem to understand two separate procedures were being recommended

Good / very satisfied

The check-in staff person was very clearly hostile towards us based on assumptions that they held about a white, male guardian. They assumed the worst; that I was bigoted, planned to be rude, and disresepctful. Instead, this person was disrespectful to us, made discriminatory assumptions, and upset my child with their strange line of questioning during his check-in.

Couldn't ask for better care -