Why Choose MNGI Digestive Health?
MNGI Digestive Health (previously Minnesota Gastroenterology) is committed to continuous quality improvement in order to achieve our organizational mission. We are committed to improving patient health by providing premier gastroenterology care. We strive to create an environment where everyone takes ownership of improved patient outcomes and where high value is placed on collaboration and communication in the spirit of learning. We use a variety of methods to continually measure the quality of our patient care to ensure that we are exceeding our own internal standards as well as state and national standards.
Colonoscopy Quality Measures
We monitor colonoscopy quality measures on an ongoing basis to ensure each physician is meeting national guidelines. Here are a few of the many areas we measure:
- Adenoma Detection Rate (ADR) - how often we find precancerous polyps during colonoscopy
- Withdrawal Rate—how much time we spend looking at the colon
- Completion Rate—how often we have reached the furthermost point of the colon for a complete look
We also follow CMS ASC Quality guidelines for colonoscopy surveillance intervals to ensure we are recommending the appropriate follow-up time for the next colonoscopy.
In our ongoing commitment to patient satisfaction, we are continually soliciting feedback from our patients to make sure we are delivering EXTREME patient care at every visit.
- CG CAHPS- A patient satisfaction survey administered by a 3rd party vendor to patients seen in our clinics. The survey is used to gather feedback from patients regarding provider communication, access to care, office staff, courtesy and respect, and overall provider rating. The survey scores are reviewed internally & reported to the state of Minnesota every other year for public viewing.
- OAS CAHPS- A patient satisfaction survey administered by a 3rd party vendor to patients seen in our ambulatory surgery centers. The survey measures patients’ experiences on topics that are important when choosing an outpatient/ambulatory surgery provider for their surgery or procedure. A project team made up of diverse roles within the company currently monitors this survey feedback and looks for opportunities in which improvement can be made.
Patient Care Advocate - Our Patient Care Advocate’s primary role is to research concerns brought forward by patients with an unbiased approach. They are a central point of contact for patients, so you never feel lost in the shuffle while bringing forward a concern. Patient feedback is a valuable component to improving our standard of care, and gives us an opportunity to enhance the experience of our patients. We strive to research all sides and aspects of each concern, to arrive with a fair determination.
Additionally, the advocate has an opportunity to join efforts in the development of an organizational culture which focuses on empathy driven care and a positive and meaningful patient experience. Our priority is to treat each patient as an individual with courtesy, respect, and understanding. As someone who is on the front-line speaking with our patients, we have the opportunity to utilize your feedback in a productive way by contributing to the development of our staff and providers. Please click here to submit a compliment or concern.
At MNGI Digestive Health, we are committed to maintaining an on-going, active Infection Prevention Program. The Infection Prevention Program ensures our Ambulatory Surgery Centers are compliant with all CMS requirements and reviews current national guidelines and standards relating to infection prevention practices on a regular basis. MNGI Digestive Health follows these guidelines and standards to minimize the risk of infections and communicable diseases, to specify the type of equipment and processes used for the cleaning and disinfection of each scope, and to make recommendations for practice changes, improvements and education to ensure the highest quality of patient care.
MNGI Digestive Health has chosen to take part in the Choosing Wisely® campaign, an initiative of the American Board of Internal Medicine (ABIM) Foundation, which aims to empower communication between the patient and the provider about certain tests and procedures. The goal is to ensure that appropriate and quality care is being delivered based on the individual needs of the patient and the current situation, and to avoid overuse of tests or procedures which may be unnecessary.