One minor case of conflicting communication regarding arrival time. It had been consistently communicated to me that I should arrive at 9am for a 10am procedure. Then one day before my procedure I received a phone message stating my expected arrival time was 9:15am When I checked in, the person who checked me in confirmed that my check-in time was 9amShe commented that other patients had reported receiving conflicting arrival time information

Great experience all around!

My only complaint is that it took a couple of attempts to find a vein for the IV.

My first impression of the clinic weren't good: it seemed very minimal, like a store front. However, when I went into the patient room, I immediately felt better. Everyone seemed genuinely caring and competent. I'm grateful for their service now. And in retrospect, I'd much prefer resources be spent on quality of care than on marketing or decor!

Staff paid attention to details; very careful about whether or not I was healthy enough for procedure. Anesthesiologist Delayed procedure to access my records) I apologize to others who were delayed but I appreciated the care taken and she helped me understand more about heart valve issues. Prep procedure was written as was most of the post care--little oral explanation Impressive service

Very well taken care of. Procedure went smoothly with no complications or side effects. Quick and easy.

All the nurses, Dr's and staff are very nice

I realized that I have never had an all female medical staff before and it really put me at ease when I was being put under. I really enjoyed having all women and hope that becomes more of a norm.

I'm pretty sure they told me things after the procedure. I am pretty foggy on what they told me so if it isn't in the notes they gave meno clue. Anesthesia makes me really loopy. I know the doctor talked to me but other than there was a polyp and I would get a letter in a week I have no memory of what he said. I would have called if I had issues and couldn't find the answers in the notes but everything was fine.

Every single staff member was polite, friendly, and helpful. I was amazed by the number of staff involved in my procedure and each one introduced themself, called me by name, and expressed interest in me and my comfort. I felt very supported and comfortable during my time at the Center.