The care plan was explained but I would have appreciated an after visit summary. I was told that my daughter should have an US and two prescriptions sent to the pharmacy. The prescriptions were not sent to the pharmacy so I called this morning to verify and they still haven't been done. Also the US orders are not in the system so my ability to start prescribed treatment and meds for my child who is miserable is not possible. The visit was great as was the staff but the follow through has been poor.

Only one little misunderstanding of when to get labs done. Medical assistant couldn't find where labs were ordered but did say she would follow up with PA after we asked.

Very good.

This was our second visit. We requested a new provider from our first visit after feeling like our first provider didn't listen to us. This second provider listened much better, but made a degrading comment upon leaving the room, waited nearly a week to communicate results that had been completed for days, and never reconnected with us as concerned parents. A nurse called with results AFTER we called three times asking (they lost the xray from Children's) telling us we were "all clear" after previously concerning results. This is unsatisfactory when considering that we are working with a child and still seeing problems.

The only thing I wish was that we actually got the things we needed for the fecal exam, we live about a hour and 15 minutes away and the closest clinic to us is about 45 minutes so the drive back and forth a few times was hard

The care provider was good overall. She did a good job listening to me and suggesting the next steps for me to take. The issues come from the lab process. No one told us how much lab tests were going to cost until after we already received the stool test, leading to a test being wasted because it turned out to be unaffordable to us. I could recommend this practice to someone looking for a general appointment, but with the long wait time and pricing, I can't recommend they visit if they need lab work done. I will acknowledge that the doctor was very understanding about my nervousness about having to do blood work unexpectedly, and I appreciate the option of having numbing gel/spray (although we never went through with doing it in the end).

Two assistants did the blood work for my son. He was poked 3 times, only once semi successfully and we had to finish the lab work else where. These places need GOOD lab technicians specifically trained at blood work. Not doing all the "side work".

The providers assistant went over things thoroughly, but it was still nice to have things/plan typed out on paper

I wasn't told I would be called to schedule the xray and ultrasound. I just took the order and went and had them done

Printed copy of treatment was VERY helpful.