Very good

Office staff and nurses have all been excellent. Especially the RN who has given me many Remicade infusions.

Received both verbal and written care plan with the understanding that if I have questions, I can email through the patient portal or call to determine if an appointment is needed.

Best visit ever.

Well Done.

Everyone at MNGI friendly and helpful during my visit

I have already referred someone. :)

I had to remind the clinic of various tests that had forgotten to be ordered that were discussed during the appointment. I also had to push once results were in for recognition of the problem. In addition despite catching mistake on the day, the test were still not run by the lab. I had t follow up to ask where they were rather than the clinic doing this. This has led to a fairly high level of stress since I have felt like I had to be on the watch for mistakes rather than trusting my care team to take care of me. Generally there was a lack of attention to detail and follow through and a possible misunderstanding of medical problem that revealed themselves on my bloodwork. Additional the wrong CT was ordered (abdomen instead of abdomen and chest), fecal flotations were cancelled as 3 had to be done but the front desk through the repeats were a mistake to cancelled them, my severe eosinophilia was apparently not recognized until I asked about it twice, and the adnexal mass noted on the CT report was not mentioned in my patient letter summarizing the report. Additionally the radiologist I was sent to for the CT was out of network (not really MNGIs fault) but I was unable to get guidance from my insurance company and so went with RAYUS since I felt the scan was urgent given my lab work findings. This left me with a fairly considerable out of pocket expense to pay since the facility is out of network for the Medica Vantage insurance plan. It would be great to have been sent to a radiology facility directly that was within the plan (like the imaging department at St. John's which I have since found out is under the network).

Excellent

Very happy with MNGI.